Analysis of 600,000+ crisis hotline text messages identifies successful counseling techniques

Mobilize Center graduate student Tim Althoff and Mobilize Center faculty member Jure Leskovec published a research paper in the Transactions of the Association for Computational Linguistics Journal where they conducted a large-scale quantitative analysis of over 600,000 text messages from 15,555 counseling conversations. They developed novel computational methods such as a sequence-based unsupervised conversation model and psycholinguistics-inspired word frequency analyses to learn how various linguistic aspects of conversation are correlated with conversational outcomes.

Results from the analysis yielded five strategies that successful counselors utilize. Read the full article